Scholarship & Research
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Publications tagged with "service"
Antecedents of service employee’s organizational citizenship behaviors in full-service restaurant in Korea
Kim, W., Ok, C., & Lee, M.J. (2009). Antecedents of service employee’s organizational citizenship behaviors in full-service restaurant in Korea. Cornell Hospitality Quarterly, 50(2), 180-197.
Mixed Findings on Service Recovery Paradox: An Illustration from an Experimental Study
Chihyung Ok, Ki-Joon Back, & Carol W. Shanklin. Mixed Findings on Service Recovery Paradox: An Illustration from an Experimental Study. The Service Industries Journal (2007): 27(6), 671-686.