Scholarship & Research
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Publications tagged with "service quality"
Using focus groups to determine specific attributes that influence the evaluation of quality food and service quality in continuing care retirement communities
Seo, S. H., & Shanklin, C.W. (2006). Using focus groups to determine specific attributes that influence the evaluation of quality food and service quality in continuing care retirement communities. Journal of Foodservice Business Research, 8(1), 35-51.
Drives for Behavioral Intentions in Dining Services: Frequent Users vs. Occasional Users
Seo, S.H., Shanklin, C.W. (2007). Drives for Behavioral Intentions in Dining Services: Frequent Users vs. Occasional Users. Journal of Foodservice Business Research, 10(4), 79-101.