Scholarship & Research
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Publications tagged with "satisfaction"
Drives for Behavioral Intentions in Dining Services: Frequent Users vs. Occasional Users
Seo, S.H., Shanklin, C.W. (2007). Drives for Behavioral Intentions in Dining Services: Frequent Users vs. Occasional Users. Journal of Foodservice Business Research, 10(4), 79-101.
Generalizing survey results from student samples: Implications from service recovery research
Ok, C., Shanklin, C.W., & Back, K. (2008). Generalizing survey results from student samples: Implications from service recovery research. Journal of Quality Assurance in Hospitality & Tourism, 8(4), 1-23.
Mixed Findings on Service Recovery Paradox: An Illustration from an Experimental Study
Chihyung Ok, Ki-Joon Back, & Carol W. Shanklin. Mixed Findings on Service Recovery Paradox: An Illustration from an Experimental Study. The Service Industries Journal (2007): 27(6), 671-686.