Publications tagged with "restaurant"

Food Safety Practices Lacking in Independent Ethnic Restaurants

Roberts, K.R., Kwon, J., Shanklin, C. W., Liu, P., & Yen, Wen-Shen. (2011). Food safety practices lacking in independent ethnic restaurants. Journal of Culinary Science & Technology, 9(1), 1- 16.

Food Safety Training Needs Assessment for Independent Ethnic Restaurants: Review of Health Inspection Data in Kansas

Kwon, J., Roberts, K. R., Shanklin, C. W., Liu, P, & Yen W. S. F. “Food Safety Training Needs Assessment for Independent Ethnic Restaurants: Review of Health Inspection Data in Kansas”. Food Protection Trends (2010): 30, 412-421.

The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships

Kim, W., Ok, C., & Gwinner, K. (2010). The antecedent role of customer-to-employee relationships in the development of customer-to-firm relationships. The Service Industries Journal, 30(7), 1139-1157.

Customer orientation of service employees and rapport: Influences on service outcome variables in full-service restaurants

Kim, W., & Ok, C. (2010). Customer orientation of service employees and rapport: Influences on service outcome variables in full-service restaurants. Journal of Hospitality & Tourism Research. 34(1), 34-55.

The effects of relational benefits on customers’ perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants

Kim, W., & Ok, C. (2009). The effects of relational benefits on customers’ perception of favorable inequity, affective commitment, and repurchase intention in full-service restaurants. Journal of Hospitality & Tourism Research, 33(2), 227-244.

Factors Influencing Customer Satisfaction or Dissatisfaction in the Restaurant Business Using AnswerTree Methodology

Hwang J and Zhao J. “Factors Influencing Customer Satisfaction or Dissatisfaction in the Restaurant Business Using AnswerTree Methodology”. Journal of Quality Assurance in Hospitality & Tourism (2010): 11:93-110.

Contingency variables for customer share of visits to full-service restaurants

Kim, W., Ok, C., & Canter, D.D. (2010). Contingency variables for customer share of visits to full-service restaurants. International Journal of Hospitality Management, 29(1), 136-147.

Antecedents of service employee’s organizational citizenship behaviors in full-service restaurant in Korea

Kim, W., Ok, C., & Lee, M.J. (2009). Antecedents of service employee’s organizational citizenship behaviors in full-service restaurant in Korea. Cornell Hospitality Quarterly, 50(2), 180-197.

Foodservice employees benefit from interventions targeting barriers to food safety

York, V.K., Brannon, L.A., Shanklin, C.W., Roberts, K.R., Howells, A.D., & Barrett, B.B.
(2009). Foodservice employees benefit from interventions targeting barriers to food safety. Journal of the American Dietetic Association, 109(9), 1576-1581.

Intervention improves restaurant employees’ food safety compliance rates

Pilling, V.K., Brannon, L.A., Shanklin, C.W., Roberts, K.R., Barrett, B.B., & Howells, A.D. (2009). Intervention improves employees’ food safety compliance rates. International Journal of Contemporary Hospitality Management, 21(4), 459-478.