Hospitality Management and Dietetics Publications

Important food and service quality attributes of dining service in continuing care retirement communities

Seo, S.H., & Shanklin, C.W. (2006). Important food and service quality attributes of dining service in continuing care retirement communities. Journal of Foodservice Business Research, 8(4), 169-86.

Food terrorism: Perceptional gaps between importance and performance of preventive measures

Yoon, E., & Shanklin, C.W. (2007). Food terrorism: Perceptional gaps between importance and performance of preventive measures. Journal of Foodservice Business Research, 10(4), 3-23.

Implementation of food biosecurity management plan against food terrorism in on-site foodservice operations

Yoon, E., & Shanklin, C.W. (2007). Implementation of food biosecurity management plan against food terrorism in on-site foodservice operations. Journal of Hospitality and Tourism Research, 31(2), 224-240.

Drives for Behavioral Intentions in Dining Services: Frequent Users vs. Occasional Users

Seo, S.H., Shanklin, C.W. (2007). Drives for Behavioral Intentions in Dining Services: Frequent Users vs. Occasional Users. Journal of Foodservice Business Research, 10(4), 79-101.

Restaurant employees’ perceptions of barriers to three food safety practices

Howells, A. D., Roberts, K. R., Shanklin, C. W., Pilling, V. K., Brannon, L. A., & Barrett, B.B. (2008). Restaurant employees’ perceptions of barriers to three food safety practices Journal of the American Dietetic Association, 108:1345-1349.

Service recovery paradox: Implications from an experimental study in a restaurant setting

Ok, C., Back, K., & Shanklin, C.W. (2006). Service recovery paradox: Implications from an experimental study in a restaurant setting. Journal of Hospitality & Leisure Marketing, 14(3), 17-33.

Modeling roles of service recovery strategy: A relationship-focused view

Ok, C., Back, K., & Shanklin, C.W. (2005). Modeling roles of service recovery strategy: A relationship-focused view. Journal of Hospitality and Tourism Research, 29(4), 484-507.

Dimensional roles of justice on post-recovery overall satisfaction and behavioral intentions: Tests of casual dining experiences

Ok, C., Back, K., & Shanklin, C.W. (2006). Dimensional roles of justice on post-recovery overall satisfaction and behavioral intentions: Tests of casual dining experiences. Journal of Foodservice Business Research, 8(3), 3-22.

Generalizing survey results from student samples: Implications from service recovery research

Ok, C., Shanklin, C.W., & Back, K. (2008). Generalizing survey results from student samples: Implications from service recovery research. Journal of Quality Assurance in Hospitality & Tourism, 8(4), 1-23.

Identifying Specific Beliefs to Target to Improve Restaurant Employees’ Intentions for Performing Three Important Food Safety Behaviors

Pilling, V. K., Brannon, L. A., Shanklin, C. W., Howells, A. D., & Roberts, K. R. (2008). Identifying specific beliefs to target to improve restaurant employees’ intentions for performing three important food safety behaviors. Journal of the American Dietetic Association, 108, 991 – 997.